Multi client warehouse? Optimize Your Operation With CORAX Saas WMS!

MULTI CLIENT WAREHOUSE

MULTICLIENT / 3PL

Multi client warehouse? CORAX supports the management and storage of goods from multiple stock owners in a warehouse. This can be different entities within one company or multiple customers of a logistics service providers. For administration purposes, stock will remain separated, but administrative users and RF users can work for one or more inventory owner(s) at the same time, if authorized.

You can give your clients access to the WMS. They are allowed to:

enter their own orders
amend their own orders
check their order statuses
check their (own!) stock

Your customers can create orders, view stock, track orders and check if their orders have been delivered already. In this way you will save on the service and help desk, because your customers need to call less, they can see and arrange everything themselves; even adjust orders.

ALL FUNCTIONALITIES

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FAQ – MULTI-CLIENT

How Are Goods Stored to Preserve Separation?

For administrative purposes, goods must be stored so they can be retrieved accurately. Therefore, the multi-client system ensures adequate separation from a physical and logical standpoint. However, if there are RF users and administrative users who deal with goods across multiple entities, they can work for multiple inventory owners simultaneously once the required authorization is given.

In other words, there is nothing that is going to stop you from being able to identify where your goods begin and end in the warehouse. If your worry is that your items are going to become confused with those of other clients, that is nothing for you to be troubled over.

Whatever the access requirements may be after your goods are stored, rest assured that they are going to be easily identifiable and retrievable, thanks to a well-organized storage system that follows a logical path. Confusion is not in the cards when you opt for this service offering.

Do I Need to Be Involved in the Customer Order Process?

If you give your clients access to the WMS, it gives them a certain level of autonomy over their orders and the associated overhead processes. To this end, they can enter orders, amend them, and even check on the status of fulfillment. To take things a step further, they can view the stock that you have, which allows them to refine their order processes better.

You would want to do this to minimize the amount of time that your team must spend on the frontline customer support side of the spectrum. While this does not mean you should disband your service desk and help system completely, the level of investment needed becomes negligible at best.

If you think about it, why would your customers need to call you every step of the way when they can see all they need and walk through the entire fulfillment process on their own?

Can I Get Insights into What My Customers Do When I Give Them Access?

While it is convenient to have your clients be able to search your stock and take care of their ordering needs without your intervention, you may be a bit skeptical because you have concerns about the security and auditing aspect of the process. From a security standpoint, the storage facility takes care of that for you.

So, what happens where auditing is concerned? The answer to that question is handled by the data and reporting functionality of the WMS. All processes that take place in the warehouse necessitate data entry in an automated form.

This includes e-commerce fulfillment, which means that you can get the required insights and reporting to see every process that impacts your stock. Therefore, though are not present while your clients are securing their items, you can do your review and auditing with the data that the WMS provides. If you have any concerns about anything you see, feel free to reach out to the support team for assistance.