With CORAX you have the possibility to automate your logistics by linking a Delivery Management System (DMS). With a DMS, CORAX is linked to carriers such as DHL, UPS. This allows you to inform customers about the delivery status of a shipment in real-time.
What is Delivery Management?
Delivery management, which is also known as fleet management, is a task that involves using management processes to make sure goods are transported from one location to another efficiently, effectively, and punctually.
It is made up of the company, technologies, and administrative efforts. All these are supervised based on a thorough plan that provides the technical and business functions required to successfully deliver what the customer anticipates receiving.
A delivery manager is responsible for overseeing local delivery and driver operations. That is why they are commonly known as the middleman between warehouses and drivers making deliveries.
Digital logistics software is typically used to ensure operations run smoothly. Its elements include planning, managing, and executing delivery activities, so communication flows and mishaps are minimized.
There are many moving parts involved in the delivery management process, such as route optimization, proof of delivery, and vehicle tracking. In some companies, especially in more modular operations where orders are processed programmatically, the delivery process is quite complex.
What Are the Top Benefits of a Delivery Management System to Customers?
With CORAX, customer satisfaction is a priority since the aim is for each customer to be delighted upon receiving the expected package(s). Installing a delivery management system is imperative in achieving client satisfaction goals when it comes to generating seamless and pleasant delivery experiences.
Having a high-tech delivery management system gives buyers the freedom to make changes to the location and time for their packages to be delivered at their convenience.
The WMS software can accurately predict estimated times of arrival so that customers can make themselves available and know how to plan their days around package deliveries. The aim is to transform the way people get their goods, by offering customers benefits they appreciate.
This kind of process flow helps to build customer loyalty since the clients can count on speedy deliveries and access to make modifications to delivery parameters as they see fit. Therefore, they are more likely to choose the same supplier the next time a similar need arises.
Is a Delivery Management System Mandatory?
If you were to ask this question decades ago, the answer would be an absolute no. Considering today’s era and the increasing numbers of customer demands and complex deliveries, a delivery management system is a must-have.
The CORAX system can efficiently manage thousands of orders daily. This could not be done manually. The WMS empowers enterprises to scale operations rapidly during peak business days by leveraging crowdsourcing abilities.
Not having a delivery management system can leave customers furious and unsatisfied, which can be bad for business. The CORAX system is linked to carriers such as UPS and DHL to allow customers to be informed in real-time about shipment deliveries.
A system of this nature is great for understanding and satisfying customers’ expectations, as well as increasing profitability and productivity. There is no doubt that an enterprise that depends on logistics and a supply chain would need a delivery management system for even the smallest chance of success.